Introduction This work instruction, is a step-by-step guide on how to send and make changes in the different documents. The index is an active index and you can just click on the specific work instruction you need, instead of scrolling through this document. Every document in the portal, is representing a digital version of the documents created in your system. They are generated from the data we have in our order system. If a document has a wrong price, vendor article number or unit, please contact your Bunzl/Multiline contact, in order to get the data corrected. The more accurate the data is in our order system, the more accurate the documents will be. By informing us of the correct data, you can minimize your time used in the portal. Link to the portal: https://bunzlcontinentaleurope.flow.tiekinetix.net/dashboard/ Content Document statuses. 2 Best Practice . 2 Common user errors. 2 All document types. 2 Order Response . 2 Invoice . 2 Order response. 3 Create and send the Order Response . 3 Changes to the order response . 4 Ship notice / Despatch note . 5 Create and send the Ship Notice . 5 Changes to the Ship Notice . 7 Invoice . 8 Create and send the Invoice. 8 Changes to the Invoice . 9 Additional charges and allowances regarding the entire invoice . 9 Additional charges and allowances regarding the particular part/line. 9 Line quantity and/or price does not match. 10 Credit note. 11 Create and send credit . 11 Split deliveries . 13 Personalized filter. 14 The functions . 14 Set Filter. 15 Use the filter set function. 16 Search for a specific document . 17 1
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